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Terms and conditions Contract

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Contract

 

The following booking conditions form the basis of your contract with escorted-motorhome-tours.co.uk Please read them carefully, they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read these booking conditions and agree to them.

 

The booking conditions only apply to the tour arrangements which you book with us in the UK and the same that we agree to make or provide as part of our contract with you.

 

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice and www.fco.gov.uk/knowbeforeyougo which you are recommended to consult before booking and in good time before departure.

 

Your booking is made and secured following a deposit of £500 being paid, the deposit is non-refundable, and confirms you have officially entered into contract with escorted-motorhome-tours.co.uk The contract is subject to our Terms and Conditions, which you agree to by paying your deposit.

 

The person making the booking must be of 18 years of age or above, and will be known as in tour terms and conditions document as the main person. It is the duty of the main person to adhere to these Terms and Conditions.

 

Deposit/Balance

 

A minimum deposit of £500.00 sterling per booking must accompany your booking. the full balance of the tour including any supplements must be received by us, fifteen (15) weeks prior to departure. Bookings made within fifteen (15) weeks require immediate full payment. If, for any reason, the balance (including any surcharge where applicable) is not received by the due date, we reserve the right to treat the booking as cancelled by you.

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Tour Cost

 

The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions, or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport. Your itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible.

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What’s not included in the tour cost.

 

Supply of the motorhome, fuel, tolls, parking, services not listed in the program, drinks, tips, and personal expenses, expenses related to the presence of your pet during the trip, trip cancellation and interruption insurance, optional excursions, meals and drinks are also not included.

 

We retain the right to amend the price listed for each tour on our website. If there are any alterations to the published price, we will notify you upon inquiry or booking. Once the booking is confirmed and the deposit is paid, the price will remain the same.

 

 

Passport and visa requirements

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If you are not a British citizen or hold a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. A full British passport presently takes approximately 2 to 6 weeks to obtain. If you are 16 or over and haven’t yet got a passport, you should apply for one at least 6 weeks before departure. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.

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Itinerary and your responsibilities

 

We require all participants of the tour to adhere to the itinerary; this ensures we are on time for all scheduled arrivals and excursions.

Please note: refunds cannot be made on missed events or excursions.

 

We have sought the best and most appropriate campsites at each destination, most with electric. However, on rare occasions, electric may not be available. Most campsites offer Wi-Fi, additional charges may apply, the speed or reliability of this service is not under our control or guaranteed.

 

On occasion, we may use a motorhome rest area (Aires) with no facilities, this will be clearly highlighted in your itinerary, we feel it provides a more autonomous motorhome experience.

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Behaviour

 

If in our reasonable opinion or in the opinion of any other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation will be paid to you or any member of your travelling party and we will have no further responsibility for your holiday arrangements, including return travel.

 

Conditions of suppliers: Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions.

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If you cancel the tour

 

If you or anyone on your tour booking decides to cancel the holiday, the main person must notify us of the decision as soon as possible. A cancellation invoice will be sent within 7 days. If you do not receive this, please contact us immediately in order to prevent an increase in charges. Since we incur costs in cancelling your travel arrangements, the following scale of charges will be payable. Amendment charges are not refundable in the event of cancellation. References to the deposit includes all sums paid or payable at the time of booking.

 

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Cancellation charge per booking.

 

Loss of deposit: 15 or more weeks before the tour start date

50% refund due: Between 15 and 6 weeks before the tour start date

No refund due: Within 6 weeks of the tour start date

 

You must ensure that you have appropriate travel insurance in place for your needs. We would strongly recommend that this includes, but not be limited to, cover against loss of deposit and cancellation fees. In the event of cancellation, your Travel Insurance policy, not included in your booking, provided by others, may provide cancellation cover within the terms of your policy.

 

 

If we cancel

 

We plan arrangements a long time in advance of your tour using independent suppliers over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the tour starts, we will offer you the choice of the following options.

 

(a) accepting the changed arrangements.

 

(b) selecting an alternative tour from us, of a similar standard to that originally booked if available.

If this holiday is cheaper than the original, we will refund the price difference. You will be liable to us for any additional cost’s payable for the new arrangements

 

(c) cancelling the booking or accepting our cancellation of the booking, in which case you will receive a full refund of all monies you have paid to us, within 14 days.

 

Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, "act of God".  In these booking conditions, "act of God" means any unavoidable and extraordinary circumstances beyond our control, that interrupts the expected course of events, which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken.

 

Such events may include but are not limited to, advisories from the Foreign Office against travel to a country included in the tour, whether actual or threatened: war, riot, civil strife, terrorist activity and its consequences, industrial dispute, natural or nuclear disaster, adverse weather conditions; epidemics, pandemics or other outbreaks of illness, fire and any other situations which are outside our control.

 

Please note that we are not responsible for any additional expenses incurred by you, such as ferries, extra excursions or campsite fees.

 

It’s important to recognize that a tour may be cancelled with less than 15 days’ notice in situations beyond our control.

 

Some of our tours maybe subject to a minimum number of participants for their operation. We will advise you if your tour is affected at least 31 days before departure if minimum numbers have not been reached and as a direct result your tour has to be cancelled. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs i.e. visas etc.

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Vehicle Insurance

 

You will need to ensure that your vehicle is appropriately insured for the country you’re visiting.

This is your responsibility. it is also the responsibility of the motorhome driver/owner to ensure they have the correct toll registration and payment method in place.

 

Other documents you will need to carry with you.

 

Your valid full (not provisional) driving licence.

Your vehicle's registration document (V5c - the original, not a copy).

M.O.T. certificate where applicable.

Your motor insurance certificate. Your insurer may require be told when you're going abroad and only provide third party cover when you do.

A Green Card from your insurer where necessary (from 2 August 2021, you no longer need a Green Card when driving in the European Economic Area). But a Green Card providing the minimum third part liability insurance cover is required in all other countries. Check with your insurance company.

Personal Travel Insurance documents

Safety items such as a warning triangle, reflective safety vests, and beam deflectors.

We cannot be held responsible if you fail to carry the necessary documents and equipment.

No refunds are payable if you cannot continue with the tour as a result.

 

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Breakdown

 

Outside of Europe and in Morocco for example, breakdown insurance is hard to obtain, in this instance you would rely on the local community to provide assistance and get your vehicle mobile again, all costs for this service would be covered by yourself. While we are able to offer assistance to the best of our ability in the event of a breakdown, please note that we cannot delay the tour on account of this. If you are unable to continue with the tour or miss any part of it due to a breakdown, no refunds will be provided.

 

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Photos & Video

 

NO DRONES are allowed on the Tour around Morocco.

During the tour, photographs and or video footage may be captured by us for our marketing and promotional purposes. If you prefer not to appear in any marketing materials, kindly advise us on the first day of the tour. Your privacy preferences will be respected accordingly.

 

Data Protection

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Your personal data is not stored by us for any reason, we will not share your personal information with third-party companies, your name and date of birth may be required at destinations such as campsites, who require the names of all members in the tour group to facilitate the booking process and ensure the necessary itinerary for the tour.

Rest assured, these companies have data protection policies in place to safeguard your information.

 

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Pets

 

Pets are permitted on a tour, if you choose to bring your pet, you are responsible for ensuring all necessary documentation for your pet’s travel is in order. It’s important to note that although pets may be allowed on the tour, not all aspects of the tour—such as certain excursions and meals—may be pet-friendly. In such cases, refunds cannot be guaranteed if you are unable to participate. Additionally, please ensure that your pet remains under control at all times, and be mindful of other tour clients, as not everyone may not be comfortable around pets.

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Complaints

 

In the unlikely event that you have any reason to complain or experience any problems with your tour whilst away, you must immediately inform your trip guide. Any verbal notification must be put in writing and given to our trip guide as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip guide. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, you must write to us within 14 days of the end of your trip giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

 

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Please note: No trailers are allowed on the tour.

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